Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Present information to group.
   • Welcome participants to briefing, information session or tour according to organisational procedures.
   • Provide participants with information based on scripts and other briefing information.
   • Outline environmental and health and safety requirements, and any potential changes to the environment.
   • Answer questions in a courteous and friendly manner.
2. Enhance presentation of information.
   • Use communication and presentation techniques to enhance participant experience and make adjustments as needed.
   • Show cultural and social sensitivity during the presentation.
   • Use technical presentation resources as required.
3. Liaise with others.
   • Maintain communication with team members and operators to ensure safe and efficient operations.
   • Give correct and accurate signals where appropriate.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate information relating to one or more of the following situations to at least three different groups of people:

crowd information session

entertainment session

product, service or instructional demonstration

ride information

safety briefing

site familiarisation

use group presentation techniques to enhance each of the above briefings or commentary.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

group presentation techniques:

voice projection

body language

tonal variety

how to tailor language to meet different group needs

sustainability considerations relevant to the presentation and venue:

conserving resources

observing cultural protocols

handling waste

minimising negative impact

health and safety requirements for specific events and locations

emergency procedures for specific events and locations.

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